Terms and conditions

Terms and conditions

preamble

Thank you for choosing to purchase products from our website. We hope that the products you find here will be useful to you and meet all your expectations.

We would like to present to you the terms and conditions of use of our website, as well as the terms and conditions of purchasing products sold through this website. 

This document sets out the terms and conditions of use of the website www.wordpress-565477-2616407.cloudwaysapps.com and the conditions for purchasing the products and services sold through this website (hereinafter the "Terms and Conditions").

The Return Policy (Product Returns), the Privacy Policy, and any other documents referred to in this document and/or related to the use of the website www.wordpress-565477-2616407.cloudwaysapps.com form part of the Terms and Conditions. By accepting the Terms and Conditions, you also agree to and accept the Return Policy, the Privacy Policy, and all other documents mentioned in this document.

The owner of the website www.wordpress-565477-2616407.cloudwaysapps.com and the Supplier of all services and products sold through the website www.wordpress-565477-2616407.cloudwaysapps.com is TEHNOHOLZ GROUP SRL, headquartered at Str. Crinului, No. 15, Postal Code 605200 Comănești, Bacău County, registered with the Trade Register under no. J4/1692/2008, with fiscal identification code RO24490988. If you do not agree to the Terms and Conditions, you are obliged to leave the website www.wordpress-565477-2616407.cloudwaysapps.com immediately and not to use any of the services offered through this website.

Please read the Terms and Conditions carefully before using this website and placing any orders through it.

Please check the Terms and Conditions section before each order, as changes may have occurred since your last visit.

If you have any questions regarding the Terms and Conditions, please contact us at the email address [email protected]

Definitions

The owner of the website www.wordpress-565477-2616407.cloudwaysapps.com and the Supplier of all services and products sold through the website www.wordpress-565477-2616407.cloudwaysapps.com is TEHNOHOLZ GROUP SRL, headquartered at Str. Crinului, No. 15, Postal Code 605200 Comănești, Bacău County, registered with the Trade Register under no. J4/1692/2008, with fiscal identification code RO24490988.

Buyer – any natural or legal person who, by placing and registering an order: online on this website or having, according to the law, the status of consumer.

Online order – the online request submitted by the Buyer, by completing the necessary technical steps and placing an order on this website, in order to purchase Products online, under the conditions provided for in these Terms and Conditions.

Telephone order – the telephone request sent by the Buyer, by completing the necessary technical steps, in order to purchase Products and/or Services sold online, under the conditions provided for in these Terms and Conditions. 

Order – Online order and/or Telephone order. 

Product – any good sold by our company through the website www.wordpress-565477-2616407.cloudwaysapps.com and requested by the Buyer through the Order placed on the website www.wordpress-565477-2616407.cloudwaysapps.com, to be delivered by the Supplier under the conditions set out in these Terms and Conditions.

Contract – the contract concluded by the Buyer, in accordance with the Terms and Conditions expressly accepted by him, and the Supplier. 

Intellectual property rights

The content and graphic elements of the website, including but not limited to all text content, images, audio-visual elements, software, as well as the technical sources of all present and future services and features, unless another owner is expressly stated, the page sources, and any other material transmitted in any form to and from Users (through direct viewing on the website, newsletters, social media posts, etc.) belong to the owner of the website, and www.wordpress-565477-2616407.cloudwaysapps.com constitutes the content of the website.

The website www.wordpress-565477-2616407.cloudwaysapps.com is built and runs on the webshop service platform soldigo.com. Accordingly, all elements of the website where soldigo.com is mentioned, under the soldigo.com Terms and Conditions of Use, including but not limited to design elements, graphics, technical solutions, software, etc., belong exclusively to soldigo.com. For details, please consult https://soldigo.com/terms-and-conditions.

The content of the website, regardless of where it appears on the site and regardless of its type, may be used exclusively for personal purposes. Any use of the content by third parties for purposes other than personal use may only be made with the express, prior written consent of the website owner. Accordingly, it is prohibited to copy, take over, reproduce, publish, transmit, sell or distribute, in whole, in part or in modified form, the content of this website or any part thereof for purposes other than personal use, without the written consent of the owner of www.wordpress-565477-2616407.cloudwaysapps.com

If you wish to obtain our consent to use any material, text, etc. from the content of the website, or if you wish to notify us of any unauthorized use of any image, text, material, content, or audio-video material on the website, or of any copyright infringement, you may write to us by email at: [email protected]

Access to and operation of the website www.wordpress-565477-2616407.cloudwaysapps.com

The Supplier takes all measures and makes every effort to ensure that the information published on the website, including the description of the Products and Services, as well as the listed prices, are correct and complete at all times. However, errors cannot be completely excluded. In such cases, the Supplier will try to eliminate all errors as soon as possible.

You, as a User and/or Buyer, will need to keep in mind that purchasing products by ordering online means a different experience than purchasing offline, in stores or other places of sale.

The photographs and images on the website are for illustrative/guideline purposes only. For an accurate description of the Product and the details included, you should carefully read the corresponding Product description.

Products will only be delivered to the extent that they are available, thus there is a risk that the Supplier will not be able to deliver the Order. The Supplier also reserves the right to withdraw any Product from sale at any time. In such situations, the Supplier's sole liability to you is to refund in full the amounts paid for the Products that it can no longer supply/has withdrawn from sale, within 14 (fourteen) days.

Order products

The buyer will be able to place the order by choosing the product, the desired quantity and pressing the "Add to cart" button. In the case where he wants to complete the order in "My cart", he will have to press the "Order" button. 

In order to place the order, the Buyer will provide the necessary data for billing and delivery of the product. The Buyer will choose the payment method. Upon completion of the order, the Buyer has the opportunity to check his shopping cart again, write a message, comments next to the order, and accept the terms of the contract. After completing the order, the Buyer will receive an e-mail about the receipt of the order.

Silver

The prices of the products and services displayed on the website www.wordpress-565477-2616407.cloudwaysapps.com include VAT in accordance with the law in force.

Prices are valid at the time of order and are displayed next to the products in our store. The prices displayed do not include shipping costs. 

Information about delivery and shipping fees: 

Product delivery is ensured by courier services or transport companies approved by the competent authorities.

The price of product transportation is determined based on the dimensions of the products and the distances traveled.

The Supplier will issue an invoice to the Buyer for the delivered Products, the Buyer's obligation being to provide all the information necessary for issuing the invoice in accordance with the legislation in force.

The AWB code upon delivery can be sent via SMS if requested by the Buyer.

The Supplier will send the Buyer the invoice related to the Order as well as any other payments related to the Order by email. For a correct communication of the invoice related to the Order, the Buyer is obliged to update his data whenever necessary. 

Delivery of products and transfer of risks

The Supplier undertakes to deliver the Products via door-to-door courier to the Buyer and will ensure the transmission of accompanying documents.

On the day of delivery you will be contacted by the courier company / the Supplier's commercial assistant by phone or SMS, at the mobile phone number you provided during the ordering process.

The Supplier makes every effort to deliver the orders on the agreed date. The delivery of the Products and/or the provision of the Services will take place at the address indicated for this purpose by the Buyer during the ordering process. 

You, as the Buyer, are solely responsible for ensuring that the delivery is made on the delivery date, for accepting/collecting the ordered Products. You may specify a different delivery address than the one indicated for billing. 

Unless otherwise agreed by the Supplier and the Buyer, the Supplier discharges itself of the risks and responsibilities associated with the Products upon their delivery to the internal courier company with which the Supplier collaborates or to the Buyer's representative.

The Supplier will ensure the proper packaging of the Product and will ensure the transmission of the accompanying documents. The Supplier will deliver the Product and the online purchase Service on the territory of Romania.

Upon delivery, when receiving the Products, the Buyer has the right and the obligation to check that the number of parcels received is correct and that they are intact. Any discrepancy or irregularity must be reported immediately both to the courier company that delivered the product and to our company, at the email address: [email protected]

Acceptance will be made when the Product and Service comply with the technical characteristics mentioned in the Order. If the Buyer discovers that the Products delivered or the Services provided do not comply with the Technical Data, then the Supplier will bring the Products into compliance. Also, for products sold and delivered by Tehnoholz Group SRL, the Buyer benefits from the return of the products within 14 calendar days. In this case, the provisions of the “Product Return” procedure will be respected. Under the legal provisions in force, you benefit from the right of withdrawal from the Contract concluded with the Supplier. The right of withdrawal represents your possibility. to return the Products purchased by Order or Telephone Order within 14 days of their purchase / to renounce the provision of the contracted online purchase Services. All relevant information for the concrete exercise of the right of withdrawal is provided in the “Product Return” procedure.

After signing the delivery documents, the Buyer acquires physical possession of the ordered Products. From this moment, the Buyer assumes all risks of the Products, namely the risk of loss, destruction or damage.

If the Buyer believes that the Product does not comply with the technical characteristics of the Order, is not intact, is missing any part, accessory, etc., or any other irregularity, error, deviation, etc., he will report the problem to us by completing the electronic form made available to the Buyer through our website under the "Product Return" procedure. 

None of the above provisions affect the Buyer's rights guaranteed by law as a consumer. For more information, you can contact the National Authority for Consumer Protection 0219551, or Tehnoholz Group SRL at the phone number 0756192293 - 0756192292 - 0756315919

If you wish to submit any complaint regarding the delivered Product, you may also contact our company at the email address [email protected]

Guarantees granted

The products sold through the website www.wordpress-565477-2616407.cloudwaysapps.com are covered by the warranties set out in the warranty certificate issued for each product. All information regarding the Products' warranties, including, but not limited to, the terms and conditions for exercising them, can be found in the Warranty Certificate.

The products are new, in original packaging and come from sources authorized by each manufacturer. The average shelf life of the products is 5 years. 

For products in the Order that benefit from a warranty based on warranty certificates, the Supplier will send the Buyer these warranty certificates in printed format along with the product.

For correct communication of the warranty certificate related to the product in the Order, the Buyer is obliged to provide truthful and valid data for the delivery of the product.

The warranty does not apply in the following situations:

Failure to follow instructions for use

Repair performed by an unauthorized person

Use of counterfeit parts

Careless use of the product

Improper installation of the appliance

The buyer benefits from post-warranty service with original parts for a fee.

Limitation of liability

The User and/or Buyer are obliged to use this website in accordance with the legal provisions in force, and at their own risk. 

You may not use this website to knowingly introduce viruses or any other program or material that may be technically harmful or destructive. You may not attempt to gain unauthorized access to this website, the server on which it is hosted, or any other server, computer, or database connected to this website. 

The User and/or Buyer uses the website and the Service offered through it at their own risk, the Provider being in no way responsible for any direct or indirect damages caused by the use or access/visit of the website or as a result of the use of the information on the site. 

Thus, we recommend that you ensure that you have adequate defense systems installed, designed to protect your computer from viruses and/or any other harmful content.

The Provider is not responsible for errors or omissions that may occur in the drafting or presentation of materials on the Site, without this provision affecting consumer rights, according to the law.

The user of our website understands and agrees that under the Terms and Conditions it is strictly prohibited to attack this website by means of a denial of service or distributed denial of service attack. Failure to comply with the provisions of this clause will be reported to the competent authorities for legal sanctions and will result in the immediate suspension of the right to use our website.

The provider makes every effort and takes all necessary measures to ensure safe browsing on this website, but cannot guarantee that the website, the servers on which it is hosted or the emails sent are free of viruses or other potentially harmful computer components, that it does not contain errors, omissions, defects, delays or interruptions in operation or transmission, line drops or any other similar factors.

The Provider cannot be held liable in any way and to any extent for the content, including but not limited to the materials, products and services offered, the promotional activity, advertising and publicity through third-party websites to which any links placed on the Provider's website refer/may refer. 

The Provider makes all reasonable efforts to ensure the accuracy of the information and images, materials published on its website and to maintain confidence in the website, will try to correct errors and omissions as quickly as possible, but does not assume responsibility and does not guarantee implicitly and expressly for the content and information on the website to the extent that they have been made available to the Provider by users of the website, or any other third party, directly or indirectly.

The Provider is not responsible for inaccuracies, errors or omissions in the information obtained from Users. The User of the website expressly agrees to exempt the Provider from liability for any judicial or extrajudicial action arising from the incorrect or fraudulent use of the website.

In the event of force majeure, the Supplier and/or its operators, directors, employees, branches, subsidiaries and representatives are fully exempted from liability. Cases of force majeure include, but are not limited to, malfunctions of the Supplier's technical equipment, lack of functioning of the internet connection, lack of functioning of telephone connections, computer viruses, unauthorized access to the website systems, operating errors, strikes, etc.

Applicable law and disputes

The use of the website, the submission of Orders via www.wordpress-565477-2616407.cloudwaysapps.com and the conclusion of Contracts through the website are governed by Romanian law.

Any dispute arising from or in connection with the use of the website or in connection with an Order/Contract will be subject to the competent courts of Romania. 

Consumers cannot waive their rights guaranteed by law. Any contractual clause that directly or indirectly waives or restricts the rights provided by law in favor of consumers is not binding on them.

Modification of Terms and Conditions 

The Provider has the right to modify at any time and in any way any of the provisions of the Terms and Conditions, the Terms and Conditions in their entirety, without any prior notice. 

The User and/or Buyer, by continuing to use the website and/or the online purchase service offered through the website, expresses his/her agreement with the changes introduced.